Havoc delivers authentic sports, fitness, and sporting products across Bangladesh.

Our delivery arrangements may vary depending on the product category, size, weight, destination, availability, order type, and transportation requirements.

1. Delivery Coverage

Havoc provides delivery services across Bangladesh, subject to:

• Product availability;

• Delivery coverage;

• Location accessibility;

• Product size and weight;

• Transportation requirements; and

• Applicable order conditions.

2. Order Confirmation

Orders may be verified before dispatch.

As part of the verification process, Havoc may confirm:

• Product;

• Quantity;

• Price;

• Delivery address;

• Contact information;

• Payment status;

• Delivery requirements; and

• Special instructions.

An order may be considered confirmed only after the applicable verification and payment requirements have been completed.

3. Estimated Delivery Time

Delivery times are estimates unless a specific guaranteed delivery commitment has been expressly provided in writing.

The actual delivery time may depend on various factors, including:

• Product availability;

• Import processes;

• Transportation;

• Customs procedures, where applicable;

• Product preparation;

• Destination;

• Weather conditions;

• Traffic;

• Courier or logistics conditions; and

• Other operational circumstances.

Imported, pre-order, special-order, customized, and high-value products may require additional processing and delivery time.

4. Product Availability and Order Fulfillment

Havoc offers authentic products sourced through international brands, manufacturers, authorized distribution channels, and global sourcing networks.

Product availability may vary depending on current stock, import status, order volume, product availability, and operational conditions.

For certain imported, pre-order, special-order, customized, or high-value products, processing may begin after customer confirmation and completion of the applicable payment requirements.

Accordingly, the delivery timeframe communicated by Havoc may vary depending on import, transportation, customs, preparation, and other circumstances beyond Havoc’s reasonable control.

Where specific conditions apply, they may be stated on the relevant product page, quotation, invoice, or order confirmation.

5. Delivery Charges

Delivery charges may vary depending on:

• Location;

• Product size;

• Product weight;

• Quantity;

• Transportation method;

• Special handling;

• Installation requirements;

• Distance; and

• Other logistical requirements.

The applicable delivery charge will be communicated to the customer where necessary.

6. Large and Heavy Products

Treadmills, commercial gym equipment, exercise machines, sports tables, and other large or heavy products may require specialized transportation arrangements.

Additional charges may apply for:

• Dedicated vehicles;

• Additional manpower;

• Difficult access;

• Stairs;

• Long-distance transportation;

• Loading and unloading; and

• Special handling.

Customers are responsible for informing Havoc in advance about any access restrictions or special delivery requirements, where applicable.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

• Name;

• Mobile number;

• Address;

• House or building number;

• Road;

• Area;

• District;

• Landmark; and

• Delivery instructions.

Havoc will not be responsible for delays or additional costs caused by incorrect, incomplete, or inaccurate information provided by the customer.

8. Customer Availability

Customers or their authorized representatives should be available to receive the order at the agreed delivery location.

If delivery cannot be completed because the customer is unavailable, unreachable, refuses delivery, or the location cannot be accessed, additional delivery charges may apply for subsequent delivery attempts.

9. Inspection at Delivery

Customers are advised to inspect the following upon receiving their order:

• Product;

• Packaging;

• Quantity;

• Visible physical condition; and

• Major accessories or components.

Any visible damage or delivery of an incorrect product should be reported immediately.

10. Unboxing Video

Customers are strongly advised to record a continuous unboxing video for high-value, technical, imported, fragile, or large products.

The unboxing video may assist in verifying the condition of the product at the time of delivery.

Havoc may request such evidence when investigating claims involving damage, missing parts, or incorrect products.

11. Delivery Damage

Where damage appears to have occurred during transportation, Havoc should be notified promptly.

Havoc may investigate the circumstances and determine an appropriate resolution based on the findings.

Depending on the circumstances, the resolution may include:

• Repair;

• Replacement;

• Replacement of damaged components;

• Refund; or

• Another appropriate remedy.

12. Loss During Transportation

If an order is confirmed as lost during transportation, Havoc will take reasonable steps to investigate and resolve the matter.

The appropriate resolution may depend on:

• Shipment status;

• Transportation records;

• Product availability;

• Payment status;

• Investigation results; and

• Applicable order terms and legal requirements.

13. Wrong Product or Quantity

If the delivered product or quantity materially differs from the confirmed order, customers should contact Havoc promptly.

Following verification, Havoc may arrange:

• Correction of the order;

• Replacement;

• Collection of the incorrect product;

• Delivery of the missing product or quantity; or

• Another appropriate resolution.

14. Failed Delivery and Refusal

A failed delivery caused by any of the following may result in additional transportation or delivery charges:

• Incorrect address;

• Incorrect phone number;

• Customer unavailability;

• Customer refusal;

• Repeated rescheduling; or

• Inaccessible location.

Any applicable additional charges may be payable by the customer.

15. Pre-Order and Special-Order Products

Pre-order and special-order products may be subject to separate delivery timeframes and payment conditions.

Estimated delivery dates may change due to:

• Import processes;

• Transportation;

• Customs procedures;

• Product availability; or

• Other operational circumstances.

Where applicable, specific delivery conditions will be communicated to the customer before or during order confirmation.

16. Wholesale, Corporate, and Bulk Orders

Wholesale, corporate, institutional, team, and bulk orders may require separate delivery arrangements.

Specific delivery terms may be stated in the applicable:

• Quotation;

• Invoice;

• Purchase order;

• Sales confirmation; or

• Written agreement.

Such orders may be subject to different delivery requirements due to their quantity, product type, destination, customization, or transportation requirements.

17. Installation

Delivery does not automatically include installation or assembly unless specifically stated.

Installation services may be:

• Included with the product or order;

• Available at an additional charge; or

• Arranged separately.

Any applicable installation terms will be communicated where necessary.

18. Restricted Locations

Customers are responsible for informing Havoc in advance about any relevant delivery restrictions, including:

• Building security restrictions;

• Delivery hours;

• Parking limitations;

• Elevator limitations;

• Loading and unloading requirements; and

• Access restrictions.

Additional costs resulting from restrictions that were not disclosed in advance may apply.

19. Delays Beyond Reasonable Control

Havoc will not be responsible for unreasonable delivery expectations arising from circumstances beyond its reasonable control, including:

• Severe weather;

• Flooding;

• Road conditions;

• Traffic restrictions;

• Strikes;

• Transportation disruptions;

• Political disturbances;

• Natural disasters;

• Import or customs delays;

• Government restrictions;

• Logistics disruptions; and

• Other unforeseen circumstances.

Havoc will make reasonable efforts to communicate significant delivery delays to customers where possible.

20. Delivery Confirmation

Delivery may be considered completed when the product is received by:

• The customer;

• An authorized representative;

• A household member;

• An office representative;

• An authorized security or building representative; or

• Another person designated by the customer.

Once the product has been received by any such authorized or designated recipient, the delivery may be considered completed by Havoc.