Terms & Conditions

Welcome to Havoc.

These Terms & Conditions govern your use of the Havoc website and the purchase of products through Havoc’s online and related sales channels.

By accessing the website, placing an order, submitting an inquiry, or purchasing a product from Havoc, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

1. About Havoc

Havoc is a sports brand and sports business serving customers across Bangladesh with authentic sports, fitness, sporting goods, sportswear, and related products.

Havoc serves both wholesale and retail customers through its offline and online sales channels.

2. Website Information

Havoc makes reasonable efforts to maintain accurate, complete, and up-to-date product information on its website.

However, product images, colors, specifications, dimensions, packaging, accessories, availability, and other product information may occasionally differ from the actual product due to manufacturer updates, photography, display settings, model revisions, or other legitimate reasons.

Where specific product specifications are important to a purchase decision, customers are advised to carefully review the available product information and contact Havoc for clarification before placing an order.

3. Product Availability

Product availability may change without prior notice.

Adding a product to a shopping cart, Wishlist, or inquiry list does not necessarily guarantee that the product will remain available.

Havoc may contact customers to confirm product availability before finalizing or processing an order.

4. Pricing

Prices displayed on the Havoc website are subject to change without prior notice.

Havoc reserves the right to correct pricing errors, product information errors, technical errors, or system-related errors.

Where a significant pricing error occurs, Havoc may contact the customer before proceeding with order fulfillment.

Applicable delivery charges, taxes, fees, or other charges will be communicated where relevant.

5. Order Confirmation

Submitting an order through the website does not automatically guarantee final acceptance or fulfillment of the order.

Before confirming an order, Havoc may verify:

• Product availability;
• Price;
• Quantity;
• Customer information;
• Payment status;
• Delivery details; and
• Special requirements.

An order becomes confirmed when Havoc accepts and processes the order in accordance with the applicable conditions.

6. Wholesale Pricing and Quantity-Based Pricing

Certain products may be offered with quantity-based or wholesale pricing.

Applicable pricing tiers may depend on the quantity ordered and the conditions stated on the relevant product page, quotation, or order confirmation.

Havoc reserves the right to apply different commercial terms to corporate, institutional, wholesale, bulk, or customized orders.

7. Payment

Depending on the nature of the order, customers may be required to make:

• Full payment;
• Partial advance payment; or
• Payment according to agreed commercial terms.

High-value, customized, imported, pre-order, special-order, corporate, and bulk orders may require advance payment.

Where specific payment terms are stated in a quotation, invoice, or written agreement, those terms will apply to the relevant order.

8. Order Cancellation

Order cancellation may be possible before the order reaches a non-reversible processing stage.

Cancellation may be restricted after the order has entered any of the following stages:

• Dispatch;
• Customization;
• Special-order processing;
• Import-related processing;
• Product preparation; or
• Other committed fulfillment activities.

Applicable cancellation charges may apply where relevant.

9. Delivery

Delivery of Havoc products is subject to the terms and conditions outlined in the Delivery Policy.

Estimated delivery periods are not automatically guaranteed unless a specific delivery commitment has been expressly confirmed in writing.

Customers are responsible for providing accurate delivery information and being available, or arranging an authorized representative, to receive the order.

10. Returns and Refunds

Returns and refunds are governed by Havoc’s Return & Refund Policy.

A return or refund is not automatically available solely because a customer changes their mind.

Customized, personalized, special-order, pre-order, imported, used, or damaged products may be subject to specific return and refund restrictions.

Customers should review the applicable Return & Refund Policy before placing an order.

11. Warranty

Warranty coverage is governed by Havoc’s Warranty Policy and the applicable product warranty.

Different products may have different warranty durations, coverage, exclusions, limitations, and service procedures.

Customers should review the warranty information applicable to the specific product before purchase and retain relevant purchase and warranty documentation.

12. Customer Responsibility

Customers are responsible for:

• Providing accurate and complete information;
• Selecting products appropriate for their requirements;
• Checking product specifications;
• Providing the correct size, color, and quantity;
• Providing accurate customization details;
• Following applicable product instructions;
• Using products according to their intended purpose; and
• Providing reasonable access for delivery or installation where required.

Havoc will not be responsible for issues arising solely from inaccurate information, incorrect selections, or failure to follow applicable product instructions provided by the customer.

13. Customized Orders

Once customization has been approved and processing has begun, changes or cancellation may not be possible.

Customers are responsible for carefully confirming all customization details before approval, including:

• Name spelling;
• Jersey number;
• Size;
• Color;
• Quantity;
• Logo;
• Artwork; and
• Other customization information.

Any customization confirmed by the customer will be treated as the customer’s approved instruction for processing the order.

14. Intellectual Property

All Havoc website content and original materials, including:

• Logo;
• Brand identity;
• Product descriptions created by Havoc;
• Graphics;
• Photography;
• Website design;
• Text; and
• Original visual materials;

are protected by applicable intellectual property rights.

Unauthorized copying, reproduction, redistribution, modification, or commercial use of such materials is prohibited unless prior permission has been granted.

Third-party brand names, trademarks, logos, product designs, and other intellectual property remain the property of their respective owners.

15. Prohibited Website Use

Users must not use the Havoc website or related services to:

• Commit or attempt to commit fraud;
• Submit false or misleading information;
• Attempt unauthorized access to website systems or accounts;
• Disrupt or interfere with website operations;
• Upload malicious or harmful content;
• Abuse promotional systems;
• Misuse customer accounts; or
• Copy protected website content without authorization.

Havoc reserves the right to take appropriate action where prohibited or abusive activity is identified.

16. Website Availability

Havoc aims to maintain reliable website availability but does not guarantee uninterrupted or error-free access at all times.

Website functionality may occasionally be affected by:

• Scheduled or unscheduled maintenance;
• Technical problems;
• Hosting issues;
• Internet disruptions;
• Security incidents;
• Software updates; or
• Other circumstances outside Havoc’s reasonable control.

17. Product Reviews and Customer Content

Where customers voluntarily submit reviews, photographs, feedback, or other content through Havoc’s website or related platforms, Havoc may use such content for legitimate business and promotional purposes, subject to applicable law and the relevant platform terms.

Customers are responsible for ensuring that submitted content is lawful and does not contain defamatory, fraudulent, misleading, or infringing material.

Customers must not submit content that violates the rights of any third party.

18. Limitation of Liability

Havoc will take reasonable measures to provide accurate product information, process orders properly, and coordinate applicable delivery and after-sales services.

However, Havoc will not be responsible for losses arising solely from circumstances beyond its reasonable control, including unforeseen logistics disruptions, natural disasters, government restrictions, import delays, transportation disruptions, or other external circumstances.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability, right, or remedy that cannot lawfully be excluded or restricted under applicable law.

19. Force Majeure

Havoc will not be considered in breach of its obligations where performance is prevented or materially delayed by circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters;
• Floods;
• Severe weather;
• Fire;
• War;
• Civil disturbance;
• Government restrictions;
• Strikes;
• Transportation disruptions;
• Import restrictions;
• Major infrastructure failures; and
• Other extraordinary events beyond reasonable control.

Havoc will make reasonable efforts to minimize the impact of such circumstances where possible.

20. Third-Party Services

Havoc may use external payment gateways, courier services, logistics providers, technology providers, or other third-party service providers to operate and support its business.

The availability, performance, and operation of such third-party services may be subject to their respective terms, policies, and operational conditions.

21. Privacy

Customer information will be collected, processed, stored, and handled in accordance with Havoc’s Privacy Policy.

By using Havoc’s website and services, customers acknowledge that their information may be handled in accordance with the applicable Privacy Policy and relevant legal requirements.

22. Policy Updates

Havoc may update or revise these Terms & Conditions from time to time.

The latest version published on the Havoc website will apply to future orders unless otherwise required by applicable law.

Customers are encouraged to review the latest version of these Terms & Conditions periodically.

23. Governing Law

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of Bangladesh.

Any rights, obligations, remedies, or restrictions that cannot lawfully be excluded or limited under applicable law will remain unaffected by these Terms & Conditions.

24. Contact

Havoc

Bangladesh

Website: https://havocbd.com
Email: support@havocbd.com
Phone: +8801754220208