Havoc is a Bangladesh-based sports brand and sports business offering authentic sports, fitness, sportswear, sporting goods, and related products for both wholesale and retail customers.

Havoc focuses on authentic sports and fitness products sourced through international brands, manufacturers, authorized distribution channels, and global sourcing networks.

Product-specific authenticity, brand, model, and warranty information may vary by product and will be provided where applicable.

Yes. Havoc serves both wholesale and retail customers.

Selected products may offer quantity-based pricing, while corporate, institutional, team, and bulk orders may receive separate quotations.

Yes, where the product is available for retail sale.

Product pages will indicate applicable quantity requirements or pricing conditions where relevant.

Customers can place orders through the Havoc website or contact Havoc through the available official channels.

For certain products, Havoc may contact the customer to confirm availability, price, quantity, payment, and delivery details.

Not necessarily.

Certain orders may require confirmation of product availability, payment, delivery information, or other details before final acceptance.

Cancellation may be possible before the order reaches a non-reversible processing stage.

Customized, pre-order, special-order, imported, or already-dispatched products may have cancellation restrictions.

Havoc provides delivery across Bangladesh, subject to product, destination, transportation, and accessibility conditions.

Delivery time varies by product and destination.

Standard products may have shorter delivery periods, while imported, pre-order, special-order, customized, and large equipment may require additional time.

The applicable estimated delivery period will be communicated where necessary.

Yes.

Treadmills, gym machines, commercial fitness equipment, sports tables, and other large products may require specialized transportation and additional manpower.

Additional delivery charges may apply.

Customers should inspect the package and product for visible damage, incorrect items, or obvious issues at the time of delivery, where reasonably possible.

Yes. It is strongly recommended for high value, imported, technical, fragile, and large products.

An unboxing video can be important when investigating damage, missing components, or incorrect-product claims.

A change-of-mind return is not automatically guaranteed.

Return eligibility depends on the product condition, product category, order type, and applicable policy.

Customized products, including name/number printed jerseys and customized team kits, are generally non-returnable unless there is a verified manufacturing defect or an error attributable to Havoc.

Contact Havoc promptly.

After verification, Havoc may arrange replacement, collection, correction, or another appropriate resolution.

Contact Havoc as soon as possible and provide photographs/videos and other evidence requested.

For high-value products, an unboxing video may be requested.

After approval, the refund process will be initiated according to the applicable payment method.

The time required for funds to reach the customer may depend on the bank, payment gateway, or financial service provider.

Warranty depends on the specific product.

Where applicable, warranty information will be provided on the product page, invoice, warranty card, quotation, or order confirmation.

Generally, physical damage, misuse, improper installation, unauthorized repair, water damage, electrical issues, and normal wear and tear are not covered unless specifically stated otherwise.

Customers should contact Havoc before arranging unauthorized repairs for products under warranty.

Unauthorized repair or modification may affect warranty eligibility.

Yes.

Selected products may have quantity-based pricing. Corporate, institutional, team, and bulk customers may also request a quotation.

MOQ depends on the specific product.

Where applicable, the product page or quotation will state the minimum order requirement.

Yes.

Wholesale, corporate, institutional, team, gym, club, and bulk customers may contact Havoc for a customized quotation.

Manufacturers may update product specifications, packaging, accessories, or models.

Havoc will make reasonable efforts to keep product information accurate and current.

Product images are intended to represent the product. Minor differences in color, packaging, accessories, or appearance may occur due to manufacturer updates, photography, lighting, or screen settings.